Course. Cognitive Flexibility

In this module, you will learn the concept of cognitive flexibility, understand its’ role and importance in work and everyday situations. The module also presents ways to assess the level of cognitive flexibility in adults and offers specific and non-specific tools to improve it.

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CASE STUDY
Cognitive flexibility during the Covid-19 pandemic Management perspective.
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The Covid-19 pandemic has totally changed our perception about the way we work and study. People are spending more time in the virtual environment compared to the previous times. Zoom meetings, Teams conferences etc., is the new working environment. By one click a person can move from one task and the country to totally different task in other country. Also there is no physical traveling between the meetings that means that time to switch between the tasks is close to zero. At the same time those meeting often are conducted at home where there are many other issues that might need some attention and even action. The situations can be very different depending on the family status and living conditions of the person. From the managerial perspective the new situation also creates some significant challenges. It is harder to control the employees whether they work or not. The new control mechanisms need to be developed to ensure that the work is being conducted properly and the deadlines are met or not.

The above-described circumstances demand a significant cognitive flexibility to cope with work related as well as personal tasks. All this is accompanied by additional stress emerging from the fact that we are working more in the virtual environment. Not everyone is having the same ability to switch between the tasks. Usually, younger generation is having shorter switching times but with age the cognitive flexibility decreases.

  1. How should the management of the company plan the tasks for employees to make sure that they manage to switch between the tasks and implement them properly?
  2. What efforts/actions can be suggested for the management to assess and develop the cognitive flexibility skills for the employees?
  3. How the cognitive flexibility aspects (related to the answers from previous question) should be taken into account when setting up task forces and teams for project implementation?
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  1. The tasks can be grouped according to the topic. So that the employees are working on different tasks but within the same topic. The meetings should be planned to have some more time to “switch” between the different issues covered in various meetings. The tasks that can be conducted flexibly at any time should not be assigned for some particular hours but rather the general deadline should be set. This would allow also to balance the private life and working tasks.
  2. The assessment of the cognitive flexibility can be a sensitive yet very useful tool to improve the operations of the company. In general the management should conduct  constant observations on the employees ability to switch between the tasks and reactions in various conditions e.g. short time to switch vs long time, differences in case the switching is between tasks or topics etc. Also some more advanced tools can be suggested to test the cognitive flexibility of the employees. There are various tests developed and available so the management should select the appropriate ones and implement them in the company. However this should be accompanies by sufficient explanation to the employees about the purpose of the assessment and use of the results.
  3. Setting up the team has never been an easy task. No matter to what extent the team setup is developed according to the top down or bottom up approach. In case of top down (the team is set up by the management) it can be suggested to group people with different CF in one team. However this should be aligned with other competencies and skills and the balance should be found between the CF and other skills to ensure the productivity of the team.

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Cognitive flexibility and career development.
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The cognitive flexibility is decreasing with the age. The older people get the more difficult it is to change between the different tasks. On the contrary the more experienced personnel can conduct different tasks and make decisions faster because of longer experience that allows one to work smarter. This is a dilemma from the managerial perspective. On the one hand senior managers can make faster decisions on the other they might have difficulties to cope with several tasks simultaneously. For quite a long time companies have been focusing on the development of hard skills. Trainings were conducted and personnel was motivated to learn different skills that are directly related to the tasks that a persona has to perform e.g. marketing people were trained to develop successful marketing campaigns and HR people were trained how to recruit the best employees. However insufficient attention was paid to the development of soft skills that could enhance the utilization of the hard skill significantly. It is a trade off that managers are facing and they need to find a solution. Of course the solution can be specific depending on the industry and type of personnel in focus but in general the issue remains the same: how to facilitate the career development by the combination of hard and soft skills and how to tailor this activity depending on the type of the company, industry it is operating in and personnel in focus.

  1. To what extent the company management should pay attention to the development of cognitive flexibility for senior management and employees? Should it be more in focus of the company or the employee? Provide the argumentation for your suggestion.
  2. How to motivate the employees to improve the cognitive flexibility and multitasking skills? How those skills can affect the career development?
  3. In which cases (types of tasks or industries) the cognitive flexibility is more important and why? Do you see that those industries and tasks will be demanded in 10 years from now?
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  1. The cognitive flexibility is something that is very demanded from the employees especially at the senior management level. Thus it is very important that employees do possess those skills and can benefit from that. The attention to the development and/or maintaining the cognitive skills should be in focus both for the company as well as for the employee. It feasible that company ensure that there are opportunities to develop those skills and there is a motivation from individual employees to pursue such a development.
  2. Development of the motivation is a very tricky and complicated task. Very often people consider motivation as something abstract that sometimes appears sometimes disappears. Usually that is not the case and there are certain factors that affect motivation that we do not pay attention to. Therefore it is important to reflect and understand what are the drivers of the motivation. Company here can play a very important but rather a supportive role. It can be suggested to organize self awareness and self reflection seminars where employees can better understand how with the help of those tools to understand the causes of motivation. Also some other activities can be organized e.g. team building events because team spirit also can significantly contribute to the motivation.
  3. There are several jobs and tasks that are expected to disappear or at least significantly decrease. This is especially relevant for simple and monotonous tasks that will be replaced by the machines and robots. On the contrary such jobs that include very complicated tasks with high variability and dispersion will be in higher demand and cognitive flexibility will be important precondition for employment and career.

The responses to the 3rd question should be linked with the World Economic forum Future Jobs report.


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Cognitive flexibility and multicultural co-operation
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The process of globalization is something that is evident and has been acceleration during the last decades. There was some slowdown in this process during the first phase of Covid-19 pandemic. There were even some predictions that the pandemic will stop the globalization and even return to the previous system with closed borders and economies. However now we see that the globalization is not slowing down but again taking pace. Changed working habits and increased use of virtual tools have allowed the international co-operation to increase even more. There are still some areas where the impact of pandemic is still an obstacle e.g. logistics and transportation are still struggling to deliver different products from the place of manufacturing to the place of consumption.

The increased international co-operation also demands sufficient understanding of culture related issues and ability to adapt to different international cultural environments. So cognitive flexibility can be attributed to the ability to switch quickly between the communication with people representing different cultures. Here also one should remember that not all cultures are equally flexible when it comes to the switching of different tasks or concepts. So even if you have the ability to switch and adapt to the communication with different cultures it is important to have a sufficient knowledge about particular specific attributes of the culture that you are communicating with. So far there have been multiple attempts to explain cultural aspects and break them down into smaller variable that are explaining a cultural aspects of the behaviour. One such example is Geert Hofstede and his 6 cultural dimensions: masculinity, power distance, Individualism, uncertainty avoidance, long term orientation and indulgence. These dimensions help to understand what is likely to be expected from a particular culture and can help to adapt easier to the cross cultural communication. It can be expected that knowledge about those indexes can help to decrease the switching time and cost and improve the cognitive flexibility.

  1. What those dimensions indicate? What can you expect in cross cultural communication in case the representatives are having close or very different index values?
  2. What strategies can you suggest for a company to make the cross cultural communication easier and decrease the time and cost for switching- improve the cognitive flexibility in cross-cultural communication.
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  1. The dimension describes the main cultural attributes that affect our daily lives and especially our work.
  2. First of all be aware and accept the cultural differences. Learn more about the culture of the partners that you communicate with. Take a look at main attributes of the culture (e.g. the 6 dimensions) and explain for the employees what to expect in case the cultural differences are more significant.

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BEST PRACTICES
Multiple sources: learning activities on cognitive flexibility. Case of Latvia
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The topic and the concept of cognitive flexibility are rather new and unexplored in case of Latvia. Extensive search in literature and various sources led to a conclusion that such topic is only emerging and therefore there is not enough information or other substance that would constitute a good case for analysis. However there are multiple initiatives conducted in order to develop the understanding of the concept and facilitate more extensive teaching and development of the cognitive flexibility as a part of social skills toolbox that would be necessary to improve the employability.

Cognitive flexibility origins and development in Latvia
The definition of cognitive flexibility is quite broad and there is no consensus reached so far. Usually Cognitive Flexibility (CF) is defined as ability to switch between the two concepts or work simultaneously on multiple concepts or topics.  Sometimes CF is simply described as shifting: between the concepts, tasks or strategies. Simplified definition opens some more gateways where development of some aspects related to cognitive flexibility can be spotted. In Latvia primarily this is the area of pedagogics and education for kids. The most comprehensive material in the field is developed by the University of Latvia: A handbook in psychology for young teachers 1. The handbook is developed to support young teachers and improve their understanding of cognitive processes for kids. That includes also the ability to work with multiple tasks or switch easily between the tasks. So even if not explicitly stated it can be attributed to CF. Cognitive psychology and to some extent also flexibility to switch between tasks are mainly focused on the kids from age 0 to 18. A good example on this is the informative material prepared by State Education Content Centre2. The material mainly analyses the different development stages for kids but there are also some useful tools provided for the assessment of cognitive capabilities. Those tools can be used for all ages e.g. Woodcock Johnson cognitive test can be used for people from 2 to 90 years of age but in Latvia it is primarily used for kids and younger generation.   This allows us to conclude that there exists a stereotype that after the secondary school there is no need to pay attention to the cognitive processes and flexibility.

This does not mean that the cognitive psychology completely disappears from the educational agenda. It is still there but only to some limited extent. This covers primarily education of teachers and psychologists. The subject was not identified in some other educational programs e.g. management or human resource development

Cognitive flexibility the identified initiatives
The extensive search for initiatives that can be attributed to the cognitive flexibility gave a very limited to none results. One of the human resource management consulting companies Organization Development Academy (ODA) has developed a seminar material3: Self development, experience exchange seminar for State Chancellery of Latvia. One of the topics identified on the seminar agenda was cognitive flexibility. However, it was not possible to identify if the course really took place and if yes what was the target group.

Conclusions and ways forward
The above provided argumentation clearly indicates lack of sufficient focus on cognitive flexibility for students at the university level or managers. Currently it is difficult to explain why the CF is primarily focused on kids but completely forgotten at the later stages of life. One possible explanation could be that CF is very much in focus during the secondary education assuming that study skills developed during that stage are sufficient for the whole life.

International evidence clearly shows: that is not the case and cognitive flexibility can be improved during the life or professional career. Thus it can be suggested that for Latvia some decisions should be made and actions taken to reintroduce the focus of CF at the later stages e.g. university studies. Next step in turn would be to develop appropriate pedagogical materials to facilitate development of CF depending on the area of studies, area of application etc.


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SSE Riga Academic Advising process
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Academic advising the origins:
The idea to support students with some personal guidance in the education process has been on the agenda for many years. Students are all very different personalities and the issues and challenges they face are very different. Some students are more open and extroverted, some are very introverted. There are significant differences in cognitive flexibility as well e.g. some students can easily switch between the different tasks but for some this process is very quick and smooth. No matter to which group the student belongs it is important to pay attention to cognitive flexibility and better understand the mental processes taking place in one's mind.

Considering the above mentioned arguments in 2014 the decision was made to introduce academic advising to all Year 1 students at SSE Riga. Initially it was started as a pilot project but soon it became evident that it is very beneficial and appreciated by students thus it was made permanent and mandatory. Basically it consists of 4 face to face meetings during the academic year. During those meetings the advisor and advisee discuss the issues related to study performance, well being etc.

Cognitive flexibility and academic advising
During the advising sessions the most important tool of analysis is self reflection. There is no universal advice that can be given to each student that would work equally well. Thus students are asked to constantly evaluate their performance and mental processes to understand what affects their performance. This includes cognitive flexibility as well. First of all students are encouraged to understand the switching time between different tasks. E.g. they are asked to assess how quickly they can change from one task to another? How fast can they get “into the topic” of the next task? etc. Later the switching is discussed in more depth e.g. how the switching time changes depending on the type of the task or study subject? What are the other factors that affect the switching time etc.

Impact on students
The discussions on cognitive flexibility are having a significant impact on the study process and better understanding of the ways how to improve. Furthermore there is also a significant impact on the employability after graduation. Understanding of cognitive processes and in particular cognitive flexibility can significantly improve work performance and wellbeing as well. In addition there are significant benefits from the self reflection skills that can be used for further personal development.

Impact on advisors
Besides the significant positive impact on the students there is a positive influence on the advisors as well. First of all it is related to constant improvement in understanding of the cognitive processes of students including cognitive flexibility. The substantial amount of observations allow the advisors to see the patterns and make more general conclusions on the factors that affect cognitive flexibility and study skills. Equally so this knowledge can be utilised by the advisors to better understand their cognitive processes and find the best way to combine the cognitive flexibility with well being.

Conclusions and ways forward
Academic advising and cognitive flexibility as one of the covered topics proved to be very beneficial for both students and academic advisors. Thus it can be suggested that such type of support for students should be further developed and spread. This implies further development within SSE Riga but also spreading this as a best practice for other universities and HEI’s as well.


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Cognitive flexibility best practices in higher education to improve employability
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What is cognitive flexibility?

Psychologists explain cognitive flexibility as the ability to switch or shift thinking from one conceptual representation to another, especially in response to changes in task requirements, spontaneity and feedback from the environment. Cognitive flexibility theoretically has always been thought to be one of the three primary Executive Functions, mediated by the frontal lobes of the brain (Carlson et al., 2016). The triad also includes working memory (WM), our ability to temporarily hold information, and response inhibition, our ability to resist temptation and impulse. When testing these functions and examining their interrelationships, cognitive flexibility is weakly correlated with IQ and WM, although IQ and WM are highly correlated and tend to be inherited. Whereas, cognitive flexibility is less susceptible to heritable factors and therefore more susceptible to environmental factors including training and education (Friedman et al. 2006; 2017). This raises the question whether we can train cognitive flexibility and thereby enhance education.

Cognitive flexibility in an organizational context

To sustain competitiveness in a fast-changing economy, organizations must be agile and resilient. Employing a workforce that adapts quickly to dynamic environmental changes, effectively learns new ways to perform jobs, and makes decisions when faced with unexpected challenges leads to agile organizational performance (Pulakos et al., 2000). Employees are simultaneously expected to switch between various job roles and forms within and across organizational boundaries (Eby et al., 2003). When faced with a rapidly changing workplace and technological advances, flexibility and adaptability are considered as key competencies for individual and organizational career development (Griffin & Hesketh, 2003).

Adaptive behavior or the ability of an individual to adjust his decision making according to changing demands in an increasingly complex and turbulent work environment is relevant to achieve successful job performance (Charbonnier-Voirin & Roussel, 2012). The World Economic Forum (2016) has even regarded cognitive flexibility as one of the top ten core job skills necessary during the Fourth Industrial Revolution (Gray, 2016). With the ongoing advances in information and automation technology, individuals who have more flexible  mental processing capabilities can maintain higher levels of performance relative to those lacking this skill.

The aforementioned evidence suggests the importance of cognitive flexibility in successful employee job performance as well as its contribution in achieving organizational objectives.

Operational criteria for cognitive flexibility in an educational context

Cognitive Flexibility Theory (CFT) in pedagogy has been developed to achieve four main learning outcomes:

  • Helping students grasp important yet complex subject matters;
  • Foster flexible application of knowledge in real-world settings;
  • Alternate underlying approaches to knowledge perception;
  • Promote hypermedia educational environments that encourage complex learning and flexible thinking.

The main metaphor used in the educational model of Cognitive Flexibility Theory is having a criss-cross learning landscape, which implies nonlinearity in the way of understanding a complex subject matter at different points in time, for different purposes and from different directions (Spiro et al., 1991). By criss-crossing a conceptual field of study, the students have the opportunity to attain knowledge in many ways. When teaching in this manner, the perceiver of knowledge can examine and interpret take-aways from different vantage points; thereby, training the ability to build new cognitive structures and apply theory to new situations.

In complex and irregular domains of knowledge, learning processes which instill greater cognitive flexibility are those that present knowledge with differentiating perspectives and provide students with the ability to construct the learned concepts. To effectively learn cognitively flexible skills and to develop flexible cognitive processing abilities, irregular and flexible learning environments that allow the same concepts to be studied from various perspectives must be present. Explicit and systematic learning conditions that facilitate the development of cognitive flexibility are those that provide students with a large set of cases, representations and diverse or irregular examples in an open thinking environment. The application of cases and minicases prepare students to apply the learned general principles in action-based real-world settings (Spiro et al., 2007; Feltovich et al., 1996).

To gain a better understanding of a complex theory students should be encouraged to apply conceptual insights in a great variety of ways and manners that explain the phenomena through irregular patterns. When trying to explain ill-structured domains of knowledge, applying educational strategies that are used to teach well-structured domains such as in introductory learning may result in in oversimplification, overregularization and excessive dependence on context-independent representations of theory (Spiro et al., 1988).

Educational scholars such as Bourgeois & Nizet (1999) and Frenay & Bédard (2004) propose that, in order to develop cognitive flexibility, students should examine knowledge in different and unfamiliar situations. Such methods of learning reinforce knowledge transfer and strengthen the retention of new knowledge. Furthermore, it is beneficial to provide students with the opportunity to analyze and rethink the newly acquired concepts from alternate points-of-view. To facilitate this learning approach, lecturers ought to ensure: (1) the ability of students expressing their personal interpretations; (2) a compilation and structuredness of opposing points of view; (3) suggestions of various methodologies that manage different perspectives. When presented with alternative points of view, students should systematically switch between them and connect the various interpretations to one-another.

To sum up the above described practices clearly indicate the need to pay a special attention to the development of cognitive flexibilty for students. Such activity Will have a significant impact on the employability in a short but also long run.


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TEST
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Keywords:

Cognitive flexibility, mental switching, cognitive switching,

Learning outcomes:

  • Identify cognitive flexibility.
  • Recognize the role and importance of cognitive flexibility as a future skill.
  • Recognize and use instruments to assess cognitive flexibility.
  • Know and apply techniques to enhance cognitive flexibility.

Bibliography:

  1. Braem, S., & Egner, T. (2018). Getting a grip on cognitive flexibility. Current directions in psychological science, 27(6), 470-476.
  2. Canas, J. J., Fajardo, I., & Salmeron, L. (2006). Cognitive flexibility. International encyclopaedia of ergonomics and human factors, 1, 297-301.
  3. Chan, R. C., Shum, D., Toulopoulou, T., & Chen, E. Y. (2008). Assessment of executive functions: Review of instruments and identification of critical issues. Archives of clinical neuropsychology, 23(2), 201-216.
  4. CogniFit, ND. What is Cognitive Shifting? Available at https://www.cognifit.com/science/cognitive-skills/shifting
  5. Coreaxis, 2016. Top Skills for The Future of Jobs: How to Enhance Cognitive Flexibility. Available at https://coreaxis.com/insights/blog/top-skills-future-enhance-cognitive-flexibility
  6. Gabrys, R. L., Tabri, N., Anisman, H., & Matheson, K. (2018). Cognitive control and flexibility in the context of stress and depressive symptoms: The cognitive control and flexibility questionnaire. Frontiers in Psychology, 9, 2219.
  7. Ionescu (2012). Exploring the nature of cognitive flexibility. New ideas in psychology, 30(2), 190-200.)
  8. Mental Health Daily, ND. What Is Cognitive Flexibility? Available at: https://mentalhealthdaily.com/2015/07/24/what-is-cognitive-flexibility/
  9. Miller, 2021. What is cognitive flexibility, and why does it matter? Available at https://www.betterup.com/blog/cognitive-flexibility
  10. Scott, William A. (December 1962). "Cognitive complexity and cognitive flexibility". Sociometry. 25 (4): 405–414. doi:10.2307/2785779. JSTOR 2785779.
  11. Spiro R., Coulson R., Feltovich P. (1988). Cognitive Flexibility Theory: Advanced Knowledge Acquisition in Ill-Structured Domains. Proceedings of The Tenth Annual Conference of the Cognitive Science Society, Montreal, August, 1988, Lawrence Erlbaum Assoc., Hillsdale, NJ, 1988.
  12. WEF, 2021. Why is cognitive flexibility important and how can you improve it? Available at https://www.weforum.org/agenda/2021/06/cognitive-flexibility-thinking-iq-intelligence/