Cognitive flexibility

The company „General Groceries “ (GG)

The General Groceries is one of leading grocery stores that operates in many EU countries. The company is providing the customers with high level service selling grocery products but also providing different additional services e.g. after sales services, diet suggestions, recipe ideas, cook books free of charge etc.

The company was rapidly developing until the Covid outbreak. The pandemic and different restrictions introduced forced GG to restructure their operations. This relates to both their employees as well as provided services.

Considering employees the company tried to decrease the number of employees in stores and minimize the possible contacts. In practice it means that there were fewer employees in stores and they had to perform larger variety of tasks. Also GG had to adapt to restrictions by introducing more remote services to their clients.

Now imagine that you are store manager in one of the grocery stores and you need develop the task portfolios for various employees and improve their performance taking into account the impact of the pandemic.


The company „General Groceries “ (GG)

The General Groceries is one of leading grocery stores that operates in many EU countries. The company is providing the customers with high level service selling grocery products but also providing different additional services e.g. after sales services, diet suggestions, recipe ideas, cook books free of charge etc.

The company was rapidly developing until the Covid outbreak. The pandemic and different restrictions introduced forced GG to restructure their operations. This relates to both their employees as well as provided services.

Considering employees the company tried to decrease the number of employees in stores and minimize the possible contacts. In practice it means that there were fewer employees in stores and they had to perform larger variety of tasks. Also GG had to adapt to restrictions by introducing more remote services to their clients.

Now imagine that you are store manager in one of the grocery stores and you need develop the task portfolios for various employees and improve their performance taking into account the impact of the pandemic.


When developing the task portfolios how the division of tasks should be made?





It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility"

Is there any option how you can improve the ability to switch between the tasks?





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Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility”

In order to improve the wellbeing and minimize the increased stress caused by multitasking you consider the introduction of certain support measures for the employees. Please indicate the relevant ones:






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Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility”

In order to understand the ability of each employee to switch between the different tasks you consider introduction of some specific assessment tools. Please indicate the most useful one:






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Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility”

When the task portfolios are developed you want to ensure the employees are working properly and the system functions well. What indicator would you consider as proof for improved cognitive flexibility?





Congratulations! from the point of view of the criteria assumed in the task, you have solved the problem correctly

Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility”


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