Essence

The company „General Groceries “ (GG)

The General Groceries is one of leading grocery stores that operates in many EU countries. The company is providing the customers with high level service selling grocery products but also providing different additional services e.g. after sales services, diet suggestions, recipe ideas, cook books free of charge etc.

The company was rapidly developing until the Covid outbreak. The pandemic and different restrictions introduced forced GG to restructure their operations. This relates to both their employees as well as provided services.

Considering employees the company tried to decrease the number of employees in stores and minimize the possible contacts. In practice it means that there were fewer employees in stores and they had to perform larger variety of tasks. Also GG had to adapt to restrictions by introducing more remote services to their clients.

Now imagine that you are store manager in one of the grocery stores and you need develop the task portfolios for various employees and improve their performance taking into account the impact of the pandemic.

When developing the task portfolios how the division of tasks should be made?

Assign tasks randomly depending on the current necessities in the store.
Define the similar task portfolios and divide them equally to all employees.
Distribute the tasks according to the personality taking into account the ability to multitask and switch between various tasks.

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility"

Is there any option how you can improve the ability to switch between the tasks?

It is all developed during the primary education and for older people one can not improve this ability.
Switching ability can be improved with the help of self reflection and self assessment.
Assigning larger variety of tasks will improve the ability to switch between the tasks.

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility”

In order to improve the wellbeing and minimize the increased stress caused by multitasking you consider the introduction of certain support measures for the employees. Please indicate the relevant ones:

Provide the employees with the external consultant/advisor.
Organize the group discussions continuously rotating the group members.
Provide the employees with the self reflection tools and motivate to use them on a regular basis.
All the above mentioned actions will be useful.

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility”

In order to understand the ability of each employee to switch between the different tasks you consider introduction of some specific assessment tools. Please indicate the most useful one:

Organize the focus group discussions with the clients asking them to provide the feedback on the store operation and the expectations about the personnel.
Run a survey asking the employee to indicate the most preferred tasks.
Provide the employees with some self assessment tools that can be used to measure the ability to switch.
All the above mentioned tools work equally well.

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility”

When the task portfolios are developed you want to ensure the employees are working properly and the system functions well. What indicator would you consider as proof for improved cognitive flexibility?

Employees stick to their tasks and do not try to invent any new approaches.
People become more relaxed and satisfied with their life despite the larger variety of tasks assigned.
People are more focusing on specific details of the task and pay less attention to the surrounding processes and activities.

Congratulations! from the point of view of the criteria assumed in the task, you have solved the problem correctly

Unfortunately, it is not the correct answer. Please review the training module “Cognitive Flexibility”

Congratulations, you win!

Cognitive flexibility