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Coordinating with others

The consulting company Garden consultants S.A, has carried out its activity throughout its history from its office in the centre of the city of Málaga. As a result of the situation caused by the pandemic of covid-19, they were forced to close their offices and switch to telecommuting or teleworking.

This company, with a team of about 10 people, led by Rubén, the CEO, is forced to take the necessary steps to quickly adapt to this new remote work modality with all that it entails.

Rubén, does not have very advanced knowledge regarding the digital World, and is a bit lost in this regard, since the mode of work and communication in Garden consultants has always been face-to-face. Rubén, has to start at the beginning, and see what is the first step to quickly adapt his company to the digital world and be able to move forward.

On the other hand, the team usually meets in the office once a week, to catch up on work in progress. Therefore, they will need some way to carry out this kind of action, which translates in a new way of communication.

In addition, the team works in several projects at the same time, and Ruben is afraid of losing the control of the progress of them. Nowadays, he has a folder with all the important things written down, but sometimes he feels that this methodology is not very practical, due to the excessive use of paper, waste of ink, and it doesn’t seem to be a very ecological option.

The team tends to communicate regularly in the office, as each department must work in a coordinate way, having several meetings, and a lot of communication by email.
There are also frequent problems between colleagues as a result of tensions caused by workload and stress.

Many of the employees, like Rubén, have no notions regarding the digital World, as they have never been in this situation before.

Denis, who is one of the employees with some experience in digital communication, is having a conversation with a colleague who is frustrated because, through the digital communication recently implemented in the company, a collage from the same department to whom she explained something, does not understand her. She wrote to him via chat with very detailed information and did not get the results of understanding that she expected.

The consulting company Garden consultants S.A, has carried out its activity throughout its history from its office in the centre of the city of Málaga. As a result of the situation caused by the pandemic of covid-19, they were forced to close their offices and switch to telecommuting or teleworking.

This company, with a team of about 10 people, led by Rubén, the CEO, is forced to take the necessary steps to quickly adapt to this new remote work modality with all that it entails.

Rubén, does not have very advanced knowledge regarding the digital World, and is a bit lost in this regard, since the mode of work and communication in Garden consultants has always been face-to-face. Rubén, has to start at the beginning, and see what is the first step to quickly adapt his company to the digital world and be able to move forward.

On the other hand, the team usually meets in the office once a week, to catch up on work in progress. Therefore, they will need some way to carry out this kind of action, which translates in a new way of communication.

In addition, the team works in several projects at the same time, and Ruben is afraid of losing the control of the progress of them. Nowadays, he has a folder with all the important things written down, but sometimes he feels that this methodology is not very practical, due to the excessive use of paper, waste of ink, and it doesn’t seem to be a very ecological option.

The team tends to communicate regularly in the office, as each department must work in a coordinate way, having several meetings, and a lot of communication by email.
There are also frequent problems between colleagues as a result of tensions caused by workload and stress.

Many of the employees, like Rubén, have no notions regarding the digital World, as they have never been in this situation before.

Denis, who is one of the employees with some experience in digital communication, is having a conversation with a colleague who is frustrated because, through the digital communication recently implemented in the company, a collage from the same department to whom she explained something, does not understand her. She wrote to him via chat with very detailed information and did not get the results of understanding that she expected.

What kind of tools could Ruben use to make the transition from face-to-face work in the office to digital work?

ICT tools
No specific tools are required for this purpose.
Programming and design tools

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Teamwork through ICT tools

What kind of measure could Ruben implement to keep track of the status of projects?

In this case, Ruben could use project management tools, such as Asana, Project.co, nTask.
In this case, Ruben could use project management tools, such as Skype, Zoom, Microsoft Teams, etc.
In this case, Ruben could use project management tools such as DocuWare, M-Files, LogicalDOC.

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Teamwork through ICT tools

What measure could Ruben consider for virtual team communication?

He might consider using communication and collaboration tools such as Skype, Zoom, Microsoft Teams.
He might consider using communication and collaboration tools such as Asana, Project.co, nTask.
All are incorrect

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Teamwork through ICT tools

What could Ruben use for archiving and document management?

He could use tools such as Asana, Project.co, nTask
He could use tools such as DocuWare, M-Files, LogicalDOC
There are no digital tools for document management.

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Teamwork through ICT tools

Which communication channel should Rubén choose for conflict resolution between colleagues?

Digital communication channels that transmit more closeness such as video calls, in which the speech is accompanied by non-verbal language, which supports the message and promotes a detailed and fluid communication.
Conflicts between colleagues are best resolved face-to-face. Therefore, it is better to wait to be able to talk when colleagues see each other or when returning to the office in a face-to-face manner.
Colleagues could use a channel such as chat or email. There they can expose the causes of the conflict and try to solve things through this channel, besides, this way nobody would feel uncomfortable.

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Effective communication in the digital environment”

What action should Ruben take with respect to the team's lack of knowledge of the platforms?

The team must be familiar with these tools, we all know how they work nowadays, or we have an idea of how they work.
Now the work team is virtual. Therefore, he should train the team in this kind of tools, to get the most out of them, for the benefit of all, and that no one feels excluded.
Now that the work team is virtual, each employee has the obligation to know this type of tools, or to train himself in them. Time is limited and we must do our best to optimize it.

It is the correct answer. Well done! Go to the next question

Unfortunately, it is not the correct answer. Please review the training module “Effective communication in the digital environment"

What example do you think Denis is giving to his co-worker regarding measures to contribute to effective communication in the digital environment?

Choose the most appropriate communication channel in each circumstance. Put yourself in the receiver's shoes. Construct your message clearly and concisely, and don't take anything for granted.
Choose the right channel for the type of communication you want to give. Your colleagues are highly qualified, do not underestimate them, they will always understand what you want to say, especially if they are from the same department.
Report this to your superiors. If this employee is part of the department, and you have explained the information well via chat, your colleague should understand the information perfectly without any doubt.

Congratulations! from the point of view of the criteria assumed in the task, you have solved the problem correctly

Unfortunately, it is not the correct answer. Please review the training module “Effective communication in the digital environment

Congratulations, you win!

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